Flexible Work Request Response Template — Fair Work Act Compliant

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Under the Fair Work Act, eligible employees have the right to request flexible working arrangements. Since the Secure Jobs, Better Pay amendments took effect in 2023, your obligations as an employer have significantly increased. You must respond in writing within 21 days, you must genuinely try to reach agreement, and if you refuse you must have reasonable business grounds and document them properly.

This template pack covers both outcomes — approval and refusal — so you're protected either way.

What's included

• Flexible work request assessment record
• Request approval letter (with agreed arrangement terms)
• Request refusal letter (with reasonable business grounds)
• Consultation record (where genuine discussion is documented)
• Eligibility and obligations checklist

Who it's for

Employers who receive a formal flexible work request and need to respond correctly — in writing, on time, and with the right documentation regardless of the outcome.

Format

Editable Microsoft Word documents (.docx). Works with Word 2016 and later, Microsoft 365, and Google Docs.

Grounded in the Fair Work Act 2009 (s.65) as amended by the Fair Work Legislation Amendment (Secure Jobs, Better Pay) Act 2022. General information only, not legal advice.